Effective Date: January 20, 2026
Location: London, Ontario
Aire One London Heating and Cooling is a HVAC contractor based in London, Ontario. Our website address is: https://aireonelondon.com.
At Aire One Heating & Cooling London, we are dedicated to maintaining the trust and privacy of our customers in London, St Thomas, Strathroy and the surrounding areas. This policy outlines how we collect, use, and safeguard your personal information in compliance with Canada’s PIPEDA, CASL, and mobile carrier requirements (10DLC) when you visit our website, use our HVAC services, or interact with our digital advertisements.
1. Information We Collect
We collect information to provide professional HVAC services to our customers in London, Ontario and the surrounding areas, including:
- Personal Information: Name, email address, phone number, and physical address provided via contact forms, appointment bookings, or service calls.
- Technical Data: IP addresses, browser types, and device information collected automatically through cookies and tracking technologies.
- Service History: Details regarding your heating, cooling, and indoor air quality equipment and past maintenance.
2. How We Use Your Information
We use your data strictly for business purposes, including:
- Service Fulfillment: Scheduling repairs, installations, and maintenance.
- Customer Support: Responding to inquiries and providing emergency 24/7 assistance.
- Marketing & SEO: Improving our website performance and local search visibility in London, ON.
- Compliance: Meeting legal, regulatory, and insurance requirements.
3. SMS and Mobile Communications (10DLC Compliance)
By providing your mobile number, you agree to receive service-related updates (appointment reminders, technician ETAs) and promotional maintenance reminders from us.
- Carrier Compliance: We strictly adhere to 10DLC and CTIA guidelines.
- Non-Sharing Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Opt-Out: You may reply STOP to any text message to opt-out immediately. Reply HELP for more information. Message and data rates may apply.
4. Google Analytics & Advertising Compliance
To optimize your experience and our marketing efforts, we use Google services:
- Google Analytics: We track anonymous website traffic to understand user behavior and improve our site performance.
- Google Ads & Remarketing: We may use cookies to show you relevant HVAC offers after you visit our site.
- Customer Match: We may use hashed (encrypted) contact info to reach existing customers with personalized updates via Google’s network.
- Opt-Out: You can manage your ad preferences via Google’s Ad Settings or by using the Google Analytics Opt-out Browser Add-on.
5. CASL Compliance (Email & Text)
In compliance with the Canadian Anti-Spam Legislation (CASL), we send electronic communications based on your Express Consent (via form submission) or Implied Consent. As an existing or past customer, there is an implicit understanding that you wish to receive seasonal maintenance reminders and safety updates. You may unsubscribe at any time.
6. Verified Voice Calls (STIR/SHAKEN)
To protect our customers from “spoofing” and fraud, our outbound voice calls are authenticated using STIR/SHAKEN protocols. This ensures that when we call you, your caller ID accurately identifies us as Aire One London.
7. Data Sharing & Third-Party Services
We do not sell or rent your personal data. We only share information with trusted partners necessary to operate our business and/or to complete your request, such as:
- Service Management: Platforms like ServiceTitan, Housecall Pro, or CRM tools used to manage customer service bookings, equipment history & local technician dispatches.
- Customer Communication: Platforms like Gmail, Ringcentral, Callhub or other communication tools used to provide service updates & reminders, respond to your inquires and send occasional HVAC offers.
- HVAC Financing: Financing partners such as Financeit, Abode Home Financial, etc. to complete your request.
- Legal Requirements: If required by law or to protect the safety of our team and customers.
8. Data Security & Retention
We implement industry-standard security measures (SSL encryption, secure servers) to protect your data from unauthorized access. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee its absolute security.
We retain your information only as long as necessary to provide services or comply with Ontario’s financial and legal record-keeping requirements.
9. Your Consent & Rights
By using our website or engaging our services, you consent to the collection and use of your information as outlined in this policy.
Similarly, In accordance with PIPEDA, you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate data.
- Withdraw your consent for marketing communications (CASL compliance) at any time by clicking “Unsubscribe” or contacting us directly.
10. Contact Information
For questions regarding this policy or to exercise your privacy rights, please contact our London office:
Aire One Heating & Cooling London
878 Wellington Rd, London, ON N6E 1L9
Phone: (519) 668-3000
Email: [email protected]
Website: aireonelondon.ca